Cricxo Bet's Privacy Policy

01 Introduction

Welcome to Cricxo Bet. This Privacy Policy explains how we collect your personal information, why we collect it, how we use it, and how securely it is stored. Cricxo Bet operates a trusted online betting and casino platform for users in Bangladesh.

By using our platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and reach out to our support team.

Cricxo Bet's Privacy Policy is developed in accordance with international data protection standards. We believe every user's personal data belongs to them, and safeguarding that data is our primary responsibility.

02 What Data We Collect

We collect various types of information when you register and use our services at Cricxo Bet. This information is used to provide you with a better experience.

Personally Identifiable Information:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Residential address and city/district.
• National ID (NID) or passport number (for verification purposes).

Financial Information:

• BKash, Nagad, or Rocket mobile banking number.
• Transaction history, deposit and withdrawal records.
• Betting activity and winning history.

Technical Information:

• IP address and device information.
• Browser type and operating system.
• Logs of platform access times, dates, and activities.
• Cookies and session data.

03 How Your Information Is Used

Cricxo Bet uses your data only for lawful and specific purposes. We do not use your information for any reason beyond what is listed below.

• To create and manage your account and verify your identity.
• To process deposit, withdrawal, and betting transactions.
• To activate bonuses, promotions, and VIP benefits.
• To prevent fraud, money laundering, and illegal activities.
• To provide customer support and resolve technical issues.
• To fulfill legal obligations and meet regulatory requirements.
• To improve the platform experience and test new features.
• To send personalized offers and promotional messages (with your consent only).

Your data is never sold to third parties at Cricxo Bet. Our sole goal is to keep your betting experience safe and enjoyable.

04 Data Sharing & Disclosure

We do not generally share your personal data with third parties. However, limited sharing may occur in the specific circumstances outlined below:

• Payment Processors: Necessary information is shared with bKash, Nagad, or other approved payment gateways to process transactions.
• Legal Authorities: Information may be disclosed where required by court order or government directive.
• Verification Services: With trusted third-party services for KYC (Know Your Customer) verification.
• Technology Partners: With secure cloud and server providers for platform operations.

05 Data Protection Measures

Cricxo Bet takes the highest technical measures to protect your data. Our security infrastructure is built to meet industry-leading standards.

• Across all data transmissions SSL/TLS Encryption Is used.
• Sensitive data Protected with AES-256 Encryption is kept secure.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is available.
• An automated monitoring system is in place to detect suspicious activity.
• Data backups are stored regularly in secure locations.

While we maintain the highest security standards, no digital system is 100% secure. We therefore strongly encourage you to use a strong password and keep your account details confidential.

06 Cookie Policy

Cricxo Bet uses cookies on its website. Cookies are small text files stored in your browser that help improve the site's functionality.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to monitor site traffic and usage patterns.
• Marketing Cookies: Used to show relevant ads and offers (with your consent).

You can manage your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some features on the site.

07 Your Rights

Every user of Cricxo Bet holds several important rights regarding their personal data. We always respect and uphold these rights.

• Right to Access Information: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict the processing of your data.
• Data Portability: You can request your data in a standard, portable format.
• Right to Object: You may object to the use of your data for marketing purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

08 Data Retention Period

Cricxo Bet does not retain your data beyond the period necessary. The retention periods for different types of data are outlined below:

• Account information: up to 5 years after account closure.
• Financial transaction records: 7 years, as required by law.
• Communication logs: up to 3 years.
• Cookies and session data: 30 days to 1 year.
• KYC documents: 5–7 years, as required by regulatory guidelines.

09 Protection of Minors

Cricxo Bet strictly prohibits registration and use of the platform by anyone under the age of 18. We do not knowingly collect any information from minors.

If we become aware that a minor has registered, we will immediately close the account and delete all collected data. If you know of such an incident, please contact us.

10 Policy Changes

Cricxo Bet reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following methods:

• The updated policy will be published on this page with the effective date.
• For significant changes, a notification will be sent to your registered email address.
• You will be notified via a popup when you log in to the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact Us

Our dedicated privacy team is always on hand for any questions, concerns, or complaints regarding the Privacy Policy. Use the platform's live chat support to get in touch with us.

Our support team is available 24/7, 7 days a week. For any privacy-related requests, we aim to respond within 30 business days.